I cancelled by virgin contract and the last payment was collected from my bank account end of April 2021, with services being terminated a few days later.
Thus I am due a refund based on having paid Virgin aobut £54 for only a few days of services ( assuming payment is prospective and not retrospective)
I recall being told this would take about 45 days to materialize
guess what ? .. it hasn't turned up
if a mod could hurry it along i'd be thankful
I do understand that Virgin is a tiny company with only a handful of employees so can't really expect them to carry out the high tech and herculean task of printing a cheque and sending it in the mail.. but I have this rather annoying need to eat ...and those pesky folks at the shops won't give me the food for free
Re: Cancelled virgin contract but no refund cheque
Thanks for your post and apologies to hear that you're still waiting on receiving a refund.
I can certainly take a look at this for you however I will need to pass data protection to discuss the account with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.