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Cancelled my contract.. New bill received..

Hi VM i gave you 30 days notice after my 12 months contract expired on 03.03.2020.So i have been told that my last date of service is on 02.04.2020. On 18. 03. 2020 i received an email with new bill for the next month. I have conformation email for the cancellation.. So why have i got this new bill and does it mean the contract hasn't been cancelled??? 

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Re: Cancelled my contract.. New bill received..

Hi rad88, 

 

Thanks for posting and welcome to our community 🙂

 

Sorry for any confusion regarding your account, the bills would continue to be produced up until the date of disconnection. 

 

Once the account closes you will have a final bill issued with the amended amount. 

 

Alex_Rm

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Re: Cancelled my contract.. New bill received..

Thanks for the quick response Alex_RM. 

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