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Cancelled contract but shows a new one

I called on July 21st, cancelled my contract and received the disconnections email but when I login to my account there is a new one there dated July 22nd 2020 - January 2022 that is £10 cheaper than what I was paying. This is not what I agreed to.

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Re: Cancelled contract but shows a new one

Hi Gimmers88,

 

Thanks for your post. 

 

I'm sorry there has been some confusion over the cancellation of your account.

 

It looks like you've had a chat with our team since posting, so this should have all been resolved?

 

If there is anything you need help with, then please post back here and I'll help you.

 

Thanks

 

Melissa 

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