I called on July 21st, cancelled my contract and received the disconnections email but when I login to my account there is a new one there dated July 22nd 2020 - January 2022 that is £10 cheaper than what I was paying. This is not what I agreed to.
Thanks for your post.
I'm sorry there has been some confusion over the cancellation of your account.
It looks like you've had a chat with our team since posting, so this should have all been resolved?
If there is anything you need help with, then please post back here and I'll help you.