Cancelled broadband

[paolo2]

Hi

Yet again virgin media are trying to keep me here. I cancelled my broadband on the 30th October and have paid my last bill.

So why are you still saying I have a contract . 

It's finished ,as I have joined BT and will not be staying with virgin.

So please can you disconnect me . And no I will not be paying anymore.

Regards 

Paul West 

[Molly_T]

Hi Paolo2 👋 welcome back to the community!

Thank you for posting. So sorry to hear about these concerns regarding your billing and contract following cancellation. 

If you are porting your number to a new provider, the landline services need to stay active until this has successfully completed - so this may be the reason for any additional billing. You can find more information about final bills here 👉 Final bill explainer (virginmedia.com) and more information about the full process of cancellation here 👉 How to cancel Virgin Media broadband & TV | Virgin Media Help . 

To check exactly what is going on in your case, I will need to send you a  PM to confirm a few bits of account information and take a closer look. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞