Cancelled before activation but just received my "first bill"

[reym]

Hi, I signed up for Virgin broadband in March but couldn't get it to work. It turns out the cable (from the box to the cabinet) severed likely years ago during roadworks and will take several weeks to get it connected. So I cancelled my account and received the confirmation email "We're sorry you're leaving...". I've also terminated my direct debit.

Today I received my "first bill". What is this about? How do I get this to stop?

[Natalie_L]

Hi reym,

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you have decided to cancel the service but we understand and respect your decision. 

As you have received a bill from us, I would just like to check the account and make sure everything has been completed correctly. 

To do this, I will just need to pop you over a private message to confirm a few details and we can go from there. The message will be available via the purple envelope on the top right of this page.

Speak soon,