on 31-01-2023 20:16
I cancelled my contract on 5th Jan (after 5 straight hours of continued crap from Virgin on WhatsApp) and was told it would end on 4th Feb. I haven't received any 'official' email or notification apart from the WhatsApp message on the 5th Jan. Should I have been sent some kind of communication regarding the cancelation date ? My only other option is to cancel the direct debit if not as no one at Virgin appears to want to listen ?
on 01-02-2023 08:26
Thanks for posting on our community forums. We're sorry to hear that you're leaving us, and that you have not received any correspondence to confirm this.
We will be more than happy to check this order has been placed on your account and confirm the 4th of February is your disconnection date.
I will pop you over a private message to take some details, please click on the purple envelope to accept that chat.
Kind regards Jodi.