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Rich19731
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Cancelled Contract Landline cut off Immediately

I called to cancel my broadband and calls package today. I presumed both would be with 30 days notice period. Attempting to use the landline this evening only to find no dialing tone.

I have checked with the fault finder and it reports nothing. My only conclusion is that the landline has been cut off immediately?

Could someone confirm if this is usual practise? I would hope not as vulnerable people rely on the landline.

I require the landline to be reinstated until my notice period expires on the 19th February, can an advisor please assist.

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Zak_M
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Re: Cancelled Contract Landline cut off Immediately

Good morning @Rich19731 

 

I have just had a quick peek at the account, I can see that you have spoken with us regarding this issues today.  Just to confirm a tech has been booked for you. 

 

Kind Regards,

Zak_M

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