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Cancelled Cancellation Request

Tuning in

Good Morning.

I cancelled my cancellation request over on WhatsApp the other day and was told I’d receive notification of this from the reconnection team, I haven’t yet. 

My contract was due to be cancelled tomorrow and I’m getting rather concerned now having no confirmation. Trying to get hold of someone on chat and/or WhatsApp is liking pulling teeth?


Tuning in

I’m a bit concerned as my services were due to be switched off tomorrow and I’ve received an email this morning regarding returning equipment. My phone line is also still disconnected after porting my numerous over to Sky last week ( that didn’t work out well ) and now wondering if I’m going to end up without any services whatsoever?

Hi @Solar1963, thank you for your posts.

We understand your concern 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


Thank you Daniel.