No, it seemed to be done as I wanted so I saw no need. I haven't received an email regarding either possibility either. Quite confused. To confirm the intent, the operator even said I will receive a return kit to return my virgin equipment, so there was no confusion during the chat.
Best outcome you might get, one of the VM forum team replies on here, agrees to investigate and processes your cancellation.
Alternative outcome, the VM forum team tells you they can't process cancellations on here and you have to repeat the process.
One of the (seemingly) more reliable methods which gets reported on here for cancelling is actually writing in to VM, using a signed for service, with your instruction to cancel. As per all aspects to do with VM though, YMMV.
One of the VM forum team will reply here within a few days.