• 3
  • 0
  • 0
Joining in
Message 1 of 3
Flag for a moderator


Under the terms of the latest price increase notice, I wish to cancel my agreement with Virgin Media.

[MOD EDIT Personal info]

Area reference 20

I have tried several times to cancel via my mobile phone, but never get through.

Today I have signed up with PLUSNET for broadband and phone line, they advise me it should take 3 to 4 days to complete.

regards....Roger Isaac 

0 Kudos
  • 1.87K
  • 137
  • 532
Super solver
Message 2 of 3
Flag for a moderator

Re: Cancellation

you cannot cancel here...this is a public forum and will have as much effect as me asking my cat to cancel my account. you will have to keep trying...or write in.
0 Kudos
  • 15.85K
  • 2.1K
  • 4.98K
Very Insightful Person
Very Insightful Person
Message 3 of 3
Flag for a moderator

Re: Cancellation

Hi @Redrog 

You need to edit your post and remove your account number.

VM don't accept cancellation via forums, social media or emails.

The quickest contact method is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also  you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority.

You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media
SR43 4AA


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele

0 Kudos