Well after 305 minutes on the phone to you,I ended up cancelling altogether ,which was not what I wanted ,but after having one contract not activated ,and then setting up another one to fine it was still wrong ,less speed and no Netflix and promised for it all to be sorted ,and even that was a lie ,I couldn’t believe it ,the log I’d L7921901 and another complaint I’d P7916576 I have now had to find another provider, the earliest appointment to change provider is 6feb, so I will have to go with out tv because of this mess .and all that started me off was I had a hart attack beginning of December ,and all I wanted to do was change my package ,and have Netflix to watch while I was sat home I’ll .what should have taken less than ten minutes to sort took 11 days 7 phone calls and now I not believe a word that you say . Happy Christmas
