Virgin Media Community

[Lynnreardon]

Hi! I have received a text to say my account services are being disconnected and my account is being closed however in my contract section of my vm there is a new contract dated 2 weeks in advance and expiry date of February 2022? 
I cannot get through to cust Svs on the messaging or the phone to understand why? Has anyone else experienced similar and what did you do? Thanks 😊 

[-tony-]

sounds like a scam - are you sure its from VM - it might look to be but i doubt it - if it uses words like urgent then again i doubt it

is it asking you to contact a number or email addy - VM would not do that

[Lynnreardon]

Thanks, my land line has been disconnected today so I was expecting the text, my confusion is why I’ve a new contract and future invoice for a service that’s being ceased?