I phoned on the 4th January to give my 30 days notice to cancel my contract. I was told on the phone that this had gone through but I received no email clarification. This week, on the 28th January, I received an email saying that my contract price was due to go up at the start of February. I rang Virgin again who ensured me that my contract had been cancelled but that this was just an automated email sent to everyone. I have now received another email with my next bill - at the higher price.
There is no indication on my emails or online account that my is due to end in a few days. I have spent over 3 hours on the phone to virgin on multiple occasions, but the issue doesn’t seem to be fixed. Is there anyway I can ensure that I am not charged my next bill? Since I am not supposed to be!