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Hi,  I am unable to speak to someone as your line won't take my call & asks me to cancel online, but this can't be done either.

I want to cancel my package & just keep the broadband.

Please advise the cost of keeping broadband only.

Kind regards 

Mr & Mrs Waterhouse 

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Re: Cancellation

Hello Mr & Mrs Waterhouse

Unfortunately the VM staff are unable to advise on prices or amend your package via this forum, it has to be done by customer services staff on the phone.  The call centres are struggling during the current crisis and anecdotal evidence on this forum suggests that calling at 8am on a weekday is best.

If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.

I think it is possible to cancel or make changes via the text service as it should, after a few automated texts, put you through to a human being in a call centre.


My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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