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Cancellation

Well, I am getting plenty of messages congratulating me on joing the forum and "climbing" the ramks. But all I want to do is work out how to cancel the broadband service.

 

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Re: Cancellation

Section N of T&C's will tell you what to do.  Given that VM appear to be having great difficulty answering phones at the moment, you may want to consider a postal cancellation using recorded delivery.

Edited to put in hyperlink.

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Re: Cancellation

Hi lubreoch,

If the broadband is part of a package it well affect the pricing on the rest of the pacakge.  If it's standalone broadband then it's a straightforward cancellation.

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali