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Trevdee
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Cancellation

Can anyone please advise me on how to CANCEL my virgin account 

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DJ_Shadow1966
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Re: Cancellation

Hello

With regards to account/cancellation issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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Trevdee
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Re: Cancellation

Mike thanks for your information.

I have tried since beginning of June get passed from one department to another.

when I ask for a uk centre I’m told they cannot transfer me and hang up

.only once got a uk centre told the woman about 5 times I wanted to cancel she went off to see if she could get me a better deal I told her again I want to cancel. She then said she would get an engineer for the fault. The fault I have is nobody seems to understand I want to CANCEL this account 

LFMorgen
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Re: Cancellation

I'm having similar issues. Whichever way I've tried, it goes round in circles. 

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newapollo
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Re: Cancellation

Either call in on 150 or 0345 454 1111 option 4 The best times to call are first thing in the morning at 8am, or around tea time when lines are least busy.

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Sofia_B
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Re: Cancellation

Hi @LFMorgen

 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm sorry to hear you're having issues getting this sorted, as so helpfully advised by @newapollo, you can call us on 0345 454 1111 press options 4 and 4 again, or write to us as advised above. If you prefer, you can also text us on 0753 305 1809 with the reference 'cancel services'. Responses won't be immediate, but an initial bot will get you assigned to a member of the team as soon as possible. 

 

Please keep us updated on how you get on. 

 

Thanks,

Sofia
Forum Team



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