I have spent over 2 hours trying to get through to cancellations, (4 different calls all cut off as soon as someone picks up their end to speak) being a key worker I don't have time to sit and keep calling, yes I know the covid situation, but that is no excuse, eventually when I do get through, explained my situation, currently working from home The 1st day I worked from home the internet went off at 3pm, so the agent says, "you are using residential broadband, therefore shouldn't be using it for business, it's alright the government telling people to work from home". WOW just wow. Also advised there are no deals to be given at present or the near future, due to the situation.
Anyhow I won't go on, the agent supposedly put my cancellation through but continued to argue..So
I have no idea if the cancellation is put through
Are you supposed to get some sort of notification, email, text message, or at the very least see it on my account?