@Bbc20 wrote:
Hi I’m having a headache trying to cancel my account been trying to do so since 28/12/2022 as the contract was coming up for renewal 5/1/23 and I didn’t want to renew it. I have told several customer advisors of this thru the WhatsApp message and still today 24/1/23 I’ve received a phone call for over due bills and a new bill for £142.69 😖 Kmt…. I’ve had it up to here.
Not too much info to go on but, to leave VM, you have to give 30 days notice. During that 30 day notice period VM continue to bill you, as per normal, right up until the day of disconnection. Once you are disconnected, VM issues you with a final bill. Depending on when your billing periods cover, and any direct debit dates, your account may end up in debit or credit at the end. If in debit you pay off the final bill. If in credit, VM refunds you. The return (or not) of any VM equipment is also factored into the final bill.
VM may be totally hopeless in its delivery of customer service but its debt collection processes run very efficiently and largely on an automated basis so if you are getting warnings of unpaid amounts that may well be the prelude to a referral to the credit reference agencies and then on to debt collectors. Plenty of past topics about that on here causing problems for former customers who VM thought still owed money.
