Hoping someone can assist.
I cancelled my services no problem over the phone on 19th Jan and received an email the same day notifying me of this.
The next day I received a call from a member of the virgin cancellation team offering me a new deal which I did accept.
(They already had all my details and just needed a verbal confirmation)
Now I have yet to receive any emails regarding an updated contract so was hoping someone could assist in seeing what was going on as there doesn't seem to be any changes on my account?
Thanks
Mark