We had some trouble with our hub this afternoon in that it went off completely. I rang to report the fault and the call centre person booked a technician to attend tomorrow morning. However, the fault has now righted itself after a bit of judicious swearing and cable twiddling. I thought I had cancelled the appointment after navigating through the VM website (again involving some more swearing...you don't make it easy VM!) and seeing an on-screen confirmation of this but have just received a text to say the engineer will be calling as arranged. Is this just a result of a communication lag or have I inadvertently re-scheduled the visit somehow? I'm finding going back to see what happened on the VM website very frustrating, so would be grateful if a VM person could confirm the appointment has been cancelled, thanks.
