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Cancellation is impossible for Virgin

patelpratul
Just joined

I have tried to contact Virgin Media every possible way in order to cancel my contract. It seems pretty much impossible.  Held on phone twice up 2hrs , cut off by them without answering,  tried live chat via site, no reply.  What do I do ? 

2 REPLIES 2

Client62
Legend

goslow
Alessandro Volta

You can share your hopeless complaint and cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.