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ianj888
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Cancellation confirmation

Hi there,

I've phoned to cancel my Virgin media package this morning within the 14 day cooling off period, and I haven't received any confirmation email. I've logged in to my VM account and it doesn't look as if anything has changed. I know it hasn't been long since I cancelled, but I'm a bit concerned in case it hasn't been done, as today is the last day I can cancel within the 14 day cooling off period.

Is there any chance of someone being able to confirm that this has gone through please?

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Spellsinger
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Re: Cancellation confirmation

Hi,

I don't believe Virgin send out confirmation emails.

Just to clarify - I also was promised such an email (twice) but never received a confirmation.

Instead I received three follow-up phone calls (with offers to stay) - seeing as these were from different people I verbally confirmed the cancellation date - which proved correct, at the same time I was told that confirmation emails aren't sent.

I suspect you will also get follow-up calls, just double-check with these people.

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ianj888
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Re: Cancellation confirmation

Thanks for that, unfortunately today is the last day I can cancel within the 14 day cooling off period, so can't really afford to wait for them to call me.

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Gareth_L
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Re: Cancellation confirmation

Hello ianj888

Thanks for your post 

Please don't worry your in good hands here 

Let me get all this looked into for you

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

Gareth_L
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Message 5 of 7
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Re: Cancellation confirmation

Hi ianj888

I have sent that email now for you 

It should be with you in the next hour

You have my details if you need anything else 

I will also check the account tomorrow 

Gareth_L

ianj888
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Re: Cancellation confirmation

Thank-you Gareth. Just received the email.

Really appreciate your help today. 🙂

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Gareth_L
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Message 7 of 7
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Re: Cancellation confirmation

No problem at all ianj888

Have a nice evening 

Gareth_L

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