I'm writing here because I have nowhere else to turn to vent my anger and frustration at the worst customer service department I have ever encountered. I recently moved to another country and wanted to cancel payments made to Virgin media for Broadband I am no longer using, I previously had a 12 month contact which was continued on with a new contract never being signed by myself but with payments still being paid. Now I have left the country I wish to no longer have the services connected as they are connected with nobody using them. I explained this to the customer service department and was told I need to pay around £78 in disconnection fees for a contract I never signed. I explained this to them and explained how I never signed a new contract and my old one is now expired to which I was told the only way to cancel is to pay the £78. I explained I'm no longer living at the address nor am I in the country and there is a serious amount of doubt as to whether or not I have a legally enforceable contract. I explained that seeing as I'm no longer living in the UK I could easily cut the direct debit and just disappear with no trace (especially when living in a different country) But I don't want to do this as If I deicide to return to the UK I would use virgin media again to which I was threatened by the agent that If I cut the Direct debit they would get debt collectors to pursue me at my old address. (Pathetic) I explained that seeing as I am now in a different country (permanently) it was going to be really hard for a debt collector to pursue me if not impossible. All I want to do is cancel the contract I never signed without incurring any 'fees' as I have easily spend thousands of pounds with Virgin on services including Broadband, flights & gyms. I can easily avoid paying this money by dragging it out the long hard with debt collectors who will never be able to recover this money. But I don't wish to do that as I would like to leave and maybe return one day on good terms.