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Cancellation account -broadband

Hello,

I'd like to cancel my account -broadband- on 31st August

because I'm leaving London on 1st September

I've tried very hard to call Virgin Media but not answers, please could you tell me how can I cancel my account?

Thanks

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Re: Cancellation account -broadband

you cannot cancel your account on the forum.
you need to etiher call or write to them.

using google "virgin cancel account" gives you this result https://www.virginmedia.com/help/virgin-media-how-to-cancel


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My Broadband Ping - spgray

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Re: Cancellation account -broadband

Hi spgray! Thanks for your answer and link.

The problem is that I am calling them and cannot speak with them

Do you know Virgin email? I'd like to write them

thanks

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Helpful Answer

Re: Cancellation account -broadband

read what it says on the page.
you can only cancel by either calling them or by writing to them at the supplied postal address
there is no email option.

All you need to do is call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Call 150 from your Virgin Media telephone or call 0345 454 1111 from any other phone to cancel. For more information, do check out our Virgin Media customer service numbers page.

Or you can write to:

Virgin Media Sales Operation Support
Diamond Plaza, Daleside Road
Nottingham
Nottinghamshire
NG2 3GG


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My Broadband Ping - spgray