Cancellation Request for Virgin Media Services

[DimitriosF]

I have been attempting to terminate my Virgin Media account for over a month now, ever since I received the email regarding the revised pricing changes. Furthermore, I recently moved to a new address and was issued a new router and contract. I promptly returned all the equipment and submitted a cancellation letter. Despite making numerous complaints and involving Ofcom, it took Virgin almost a month to have a representative contact me. Unfortunately, even after all these efforts, the representative was unable to assist me.

As of now, I remain a Virgin customer without a router or internet connection, and I have received a new bill totalling £130. I find it perplexing that such practices are allowed to persist. This situation feels like extortion, and it raises questions about its legality.

[goslow]

Your topic needs to be in the 'Management - Cable' forum to get a VM reply. VM staff don't usually reply here in 'Community Natter'. Someone might move the topic for you.

Did you use a tracked/signed-for mail service to get proof of delivery for your original cancellation letter?

Your story sounds complicated further by the fact you have moved and seemingly started a new contract for some reason.