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Cancellation Issues

eb154
On our wavelength

Why are the boards so limited?

anyway, I recently had an email offering early cancellation due to a change in their terms, but no one answers the phone. Anyone else having cancellation issues?

 

 

[MOD EDIT: Subject title changed for clarity]

2 REPLIES 2

Client62
Legend

The folks on the phone (and the chat bot) are primed to give you the royal runaround if you with to cancel so don't do that, use this approach ...
 
Cancel by signed for letter :
https://www.virginmedia.com/help/cancel-virgin-media

Cardiffman282
Super solver

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

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Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here