I called to cancel my broadband and phone last week. Despite asking for and being told I would receive an email I have no written confirmation that my cancellation is in place. As i will be soon charged for my nee service I'd like to know Virgin Media are cancelling my contract.
How can I get this confirmation without sitting on the phone for another half hour?
In 2019 I'd have hoped the process would be abit more informative for customers.
Thanks, it was showing in my orders for 1 day on the app then disappeared which concerns me more, as surely it should stay there. I just can't believe how bad the communications are for a digital media company.
We would advise that you don't cancel your direct debit on the day of disconnection as once the disconnection on the account has completed, a final bill will be sent to you within 5 to 7 working days of disconnection.
Hi can someone shed some light o this subject: I started planning the termination of my virgin media account 2 and half months ago. The reason for this is I looked on the forums and internet and can see that they do not want you leave without putting obstacles’ in your way.
My equipment has been returned well over a month now.
Today 16th April is the day my contract ended. So I phoned call centre saying that I want to close my account today and settle up the final payment with a credit card payment. This was worked out to be £11.19 which I accepted.
My standing order was due on 20th April which I cancelled after the settling the final payment with credit card.
Looking on my virgin media account later my account shows cr £11.19
And a few hours later I see another charge cr £5.73 which has been taken from my credit card without notification or acceptance. (Is this normal practice)
The call centre is very busy I have phoned up 6 times lately trying to finalise the last payment.
I was asked for my account to be closed today. It still remains open as I can still login to my account.
What I trying to say I would like my account erased as I am NEVER COMING BACK.