a week ago
I canceled my broadband on 22nd October and received an email confirming the contract had been terminated & I’d be disconnected on the 22nd November. I was told I’d receive a small refund.
I just received a bill for Dec 1st - 31st for the same amount I’ve been paying each month. Am I ok to ignore this? I’ve canceled the direct debit already.
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It is as the fantastic @apcyberax has explained. I would highly recommend keeping an eye out for the revised bill after the disconnection actions.
11 hours ago
Thanks for the responses guys, great advice.
My contract expired on the 22nd and early this morning (25th) I got a revised bill with the expected £11 credit so all is well. I just needed to have a little patience.
So, if you’re in the same situation as me, probably best to leave your direct debit running until you get the revised bill (likely a few days after the end of the contract).