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Canceled but not canceled

KAllan22
Joining in

Cancelled my account in September and am being chased for payment of November and Decembers bill. Log in today to my virgin media to find you issued me with a new contract in October (after the expiry of my previous contract and without my knowledge). Yet to refund for monies owed when paid full months bill but left mid month. 

1 ACCEPTED SOLUTION

Accepted Solutions

Cardiffman282
Knows their stuff

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

(PS I'm not sure if you are related to this similar post which has the same title and same typos in the title https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Canceled-but-not-canceled/td-p/5454...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

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3 REPLIES 3

Cardiffman282
Knows their stuff

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

(PS I'm not sure if you are related to this similar post which has the same title and same typos in the title https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Canceled-but-not-canceled/td-p/5454...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

KAllan22
Joining in

Cancelled my account in September and am being chased for payment of November and Decembers bill. Log in today to my virgin media to find you issued me with a new contract in October (after the expiry of my previous contract and without my knowledge). Yet to refund for monies owed when paid full months bill but left mid month. 

Hi @KAllan22

Thank you for your post. I am so sorry to hear you have been having issues with disconnecting, I can look into this for you via PM, I will pop this over just keep an eye out for the little envelope 👀📩
Thanks,
Zoie