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Canceled but not canceled

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KAllan22
Joining in

on ‎09-12-2023 13:58

Cancelled my account in September and am being chased for payment of November and Decembers bill. Log in today to my virgin media to find you issued me with a new contract in October (after the expiry of my previous contract and without my knowledge). Yet to refund for monies owed when paid full months bill but left mid month. 

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Cardiffman282
Problem sorter

‎09-12-2023 14:02 - edited ‎09-12-2023 14:07

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

(PS I'm not sure if you are related to this similar post which has the same title and same typos in the title https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Canceled-but-not-canceled/td-p/5454...) 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

See where this Helpful Answer was posted

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Cardiffman282
Problem sorter

‎09-12-2023 14:02 - edited ‎09-12-2023 14:07

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

(PS I'm not sure if you are related to this similar post which has the same title and same typos in the title https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Canceled-but-not-canceled/td-p/5454...) 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

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KAllan22
Joining in

on ‎09-12-2023 14:30

Cancelled my account in September and am being chased for payment of November and Decembers bill. Log in today to my virgin media to find you issued me with a new contract in October (after the expiry of my previous contract and without my knowledge). Yet to refund for monies owed when paid full months bill but left mid month. 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to KAllan22

on ‎09-12-2023 16:52

Hi @KAllan22, 

Thank you for your post. I am so sorry to hear you have been having issues with disconnecting, I can look into this for you via PM, I will pop this over just keep an eye out for the little envelope 👀📩
Thanks,
Zoie 

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