Canceled but not canceled

[davdavdav]

I was told that my cancelation date would be Dec 7th after giving the 30 days notice, this seems not to have happened as when I look on my Virgin Media it appears I have agreed to a new contract (which I haven't). Can someone please check if the disconnection of my contract has taken place, also I do not want a new contract as I have gone elsewhere.

[Zoie_P]

Hi @davdavdav, 
Thank you for your post, I can see you are in PM with us, we will reply via PM about this.

Thanks,
Zoie

[Cardiffman282]

If you were indeed given a new contract instead of having the existing contract cancelled as requested please let Ofcom know all about it https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...