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Cancel

How can I cancel my contract (after 12 months) without calling them? I can't sit on phone all day. I've tried to call them today. It's impossible! Maybe in store? 

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Re: Cancel

By post if still accepted?

Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

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Re: cancelling contract by post

Shauneeb, has this method actually been successful for you? 

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Re: cancelling contract by post

Hi Floridadolly25, 

 

I'm sorry to hear you want to cancel your services, I know it can be frustrating when the call queues are long so I do apologise for this as well. 

The address given above is our old one, the new postal address can be found here.

You can either call us at 8am in the morning to avoid the call queues, or post a letter with an explanation and your signature. 

Hope this helps. 

Megan_L

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Re: cancelling contract by post

hi megan, 

I am also trying to cancel, 

and go to another provider, I have clicked on the link you have provided and all it does is take us back to the main menu screen again. 

can we please have the correct postal address or cancellation email address, I have been on hold to your customer service line for about 30 minutes will someone please pick up and ACCEPT MY CANCELLATION!!!!!!!

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Re: Cancel

Struggling to do exactly the same.....been just on hold. Impossible to speak to a person. Just transferred around call centre. 

 

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Re: cancelling contract by post

Good Evening,

 

You can cancel a contract with Virgin Media via the address below;

 

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG

 

Kindest regards,

 

David_Bn

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