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Sue281
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Cancel tv

How do I cancel my virgin tv I want to keep my internet I cannot afford it anymore 

I have tried to ring up a few times and I don’t get anywhere 

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japitts
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Re: Cancel tv

I'm afraid you're going to just need to persist with calling 150 and being patient, as frustrating as I'm sure that is. Cancellations can't be done via this community I'm afraid.

Have you tried calling at different times of day, and maybe at 8am soon after C/S opens.

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newapollo
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Re: Cancel tv

Hi Sue281,

You could try the text messaging service.

Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1, 4and 4 (Thinking of leavingbut best to call at 8am to avoid call queues

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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