i am a student and im enrolled in an internet contract for the year, however, i was forced to leave the country when the corona issues stared. Im trying to cancel my account since i have been paying for the past 3 months and will continue to pay for another 3 months whilst not using the service. I understand im in a contract and its a legal obligation however these are extenuating circumstances and its becoming a burden to have to pay the amount every month. Any advice on what i can do?
Sorry to hear of the difficulties that you've had over the last few months and trying to get this sorted, unfortunately we cannot process any cancellation request over the forums, you can however send a message to our team on 0753 305 1809 or via our messaging service on this link here and clicking the Broadband,TV,phone link in the ‘message us your issue' section, which will take you into a live chat with the team, who can look into this further for you.