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LPoll123
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Cancel services

Hi I've tried to message and phone to cancel some of my services for a week but I can't get through 

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Robert_P
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Re: Cancel services

Hello LPoll123

 

Thanks you for taking the time to contact us via the forums regarding your Virgin Media account, welcome to the community!

 

In your post you mention cancelling some of your services, we're unable to arrange disconnections from here I'm afraid and you would need to speak to the team in regards to this. We appreciate customers are experiencing contacting the team, we're really busy at the moment given the current situation but the teams are working hard to get to all customers as quickly as possible. We appreciate your patience during these difficult times.

 

You can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the cancellations team who will be able to look into this further for you. Alternatively you can write to us at the address in our Term's and Conditions found here https://virg.in/legals

 

Rob

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