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Cancel order

I wish to cancel an order I placed online but can find no way of doing so.

I have had a change of mind but trying to find how to cancel is proving impossible.  Service due to go live 25th of March, please help.

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Very Insightful Person
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Re: Cancel order

you need to ring

0345 454 1111 and follow the prompts to - 'thinking of leaving us'  - open 8am -10pm 7 days a week

____________________

Tony
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Re: Cancel order

Hi Jacky_M,

 

Thank you for your post and welcome to the community.

 

I'm sorry to hear you've changed your mind about joining us. 

 

Can you confirm is this for a Cable or Mobile account?

 

^Martin

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Re: Cancel order

@ Jacky_M

Based on my recent experiances with Virgin Media Support Teams, I suggest you record/save each call to them. From cancelation of orders to refund of money, nothing will materialise as they agree over the phone.

Their Customer services are lying and denying all what they have agreed in the previous conversation, when you call again to inform that you have been billed despite been assured that it would not happen.

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Message 5 of 6
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Re: Cancel order

Hi Martin, it’s for a cable account, thanks

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Re: Cancel order

Thanks Jacky_M, for coming back to us.

 

Please give us a call on 150 // 03454541111 and we'll ensure the order is cancelled.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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