I am no longer a virgin media customer and my login has been deactivated. However I am receiving worrying emails on my old ntlworld email account and would like to have it cancelled. My wife also has an ntlworld account that she would also like to have cancelled.
We can request the email accounts be terminated if that didn't happen as it should have done so. I've requested a few details from you via PM (purple envelope icon, top right of page), please reply when you can and I'll progress this for you 🙂
It seems the Valerie account has indeed been cancelled, but the Derek @ntlworld account is still functioning. It is this account that is receiving the worrying emails. Please can you ensure it is cancelled/removed/deleted whatever is necessary?
We never advise the posting of personal information via public - thus the reason I requested this info via Private Message. You should have replied in kind - but the Mods have edited your post thereby minimising any harm.
Anyway I flagged this up to I.T. as the email addresses should no longer be functioning on a defunct VM account, and they're already actioned my request.
You can check yourself by inputting the email address Mailtester.