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val104
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Message 1 of 9
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Cancel ntlworld email account

I am no longer a virgin media customer and my login has been deactivated. However I am receiving worrying emails on my old ntlworld email account and would like to have it cancelled.  My wife also has an ntlworld account that she would also like to have cancelled.

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Very Insightful Person
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Message 2 of 9
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Re: Cancel ntlworld email account

The email address deactivated naturally 90 days after you disconnect but of course the nature of your concern requires possible staff intervention to close this earlier if possible.

I've asked the mods if they can flag this to the email specialists in the forum for you.

Cheers 

Kaz

Ex VM employee. Just here to help 🙂
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Forum Team (Retired) Jen_A
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Message 3 of 9
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Re: Cancel ntlworld email account

Hi val104,

We can request the email accounts be terminated if that didn't happen as it should have done so. I've requested a few details from you via PM (purple envelope icon, top right of page), please reply when you can and I'll progress this for you 🙂


Jen
Forum Team



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val104
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Message 4 of 9
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Re: Cancel ntlworld email account

Derek removed @ntlworld.com. removed  Avon Wharf BH23 1DJ

Valerie removed @ntlworld.com. removed Avon Wharf BH23 1DJ

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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val104
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Message 5 of 9
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Re: Cancel ntlworld email account

Great! Thank you.
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val104
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Re: Cancel ntlworld email account

It seems the Valerie account has indeed been cancelled, but the Derek @ntlworld account is still functioning. It is this account that is receiving the worrying emails. Please can you ensure it is cancelled/removed/deleted whatever is necessary?

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Forum Team (Retired) Jen_A
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Message 7 of 9
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Re: Cancel ntlworld email account

Hi val104,

We never advise the posting of personal information via public - thus the reason I requested this info via Private Message. You should have replied in kind - but the Mods have edited your post thereby minimising any harm.

Anyway I flagged this up to I.T. as the email addresses should no longer be functioning on a defunct VM account, and they're already actioned my request.

You can check yourself by inputting the email address Mailtester.

Kind regards,

 


Jen
Forum Team



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Matt_M2
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Message 8 of 9
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Re: Cancel ntlworld email account

I too want my old ntlworld email address closing please.

I left VM in October 2017!!

Have just rejoined 👍

Thanks.

Matt

 

 

 

 

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Message 9 of 9
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Re: Cancel ntlworld email account

Matt_M2,

 

Thank you for reaching out with your request. This is certainly something I can take a look at for you.

 

I'll send you a private message now to clear account security and discuss this further. Please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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