Virgin Media Community

[Crofty1118]

I carnt get through on the phone I’ve tried for the last 4 days all I wanna do is cancel my virgin services is there any other way I can do this thanks 

[bikerz]

check my post 

[用心棒]

Consider the following options:

• make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
• Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:

  Virgin Media Sales Operation Support  
  Diamond Plaza  
  Daleside Road  
  Nottingham  
  Nottinghamshire  
  NG2 3GG 

  Be aware of early cancellation charges if still within the minimum contract period

  Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

  Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

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