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Cancel my contract

My contract is due to end on the 6th June. I want to cancel but can’t get through to someone to cancel.

Does anyone have a suggestion?

Thanks

Neil

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Re: Cancel my contract

Write to them serving notice and stating what day you want the service to end (see section N of the T&Cs).

If you're cancelling in the hope of a generously discounted "win-back" call from the retentions team, be aware that VM are not playing this game at present, so the best you might hope for is a paltry couple of quid a month off in return for a further year's lock in.  

If you are in fact leaving and taking a new ISP, I'd recommend you at least consider waiting until that's installed and working properly for a few days before cancelling, otherwise any delays or faults could leave you without a service.  That's the safest option, but does mean you're paying for two ISPs for a month.

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