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Plukas
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Cancel my broadband contract

Hi, I want to cancel my contract, but over the phone is impossible as I waited over 1 hour to get through and then the call gets disconnected, only once I got through, to be told that service is down and they can't help me, this is an absolute joke, I tried the message service, to which I got no response from you, I'm moving home and need to cancel ASAP, is there an email to cancel the contract? I can't go to the post office as I'm still working throughout the pandemic. 

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用心棒
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Re: Cancel my broadband contract

Consider the following options:

Virgin Media Sales Operation Support  
Diamond Plaza  
Daleside Road  
Nottingham  
Nottinghamshire  
NG2 3GG 

Be aware of early cancellation charges if still within the minimum contract period

Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.

FYI See Royal Mail's The quick and easy way to buy postage that fits around you,

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