Cancel my Account

[alanfinlayson]

Hi

I have spent days contacting virgin trying to change the account holder on my account to my partner.

We have tried both chat and phone and I'm tearing my hair out

I'm now formally giving you, virgin, notice that I'm cancelling my account.

Please cancel forthwith.

Regards

Alan Finlayson 

[goslow]

There are only some limited circumstances in which you can change the account holder details

https://www.virginmedia.com/help/billing-and-payments/change-account-holder

If you wish to cancel your VM services, you need to give 30 days notice to VM (details in the link below)

If you simply wish to cancel (with no further discussion with VM and without waiting on the phone or chat for hours  on end) ...

You can cancel your services by post as per info below

https://www.virginmedia.com/help/cancel-virgin-media

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

[japitts]

Unfortunately for yourself, a post on this forum doesn't suffice and your contract will not be cancelled as a result. Also what I suspect you're asking for is known as a "transfer of responsibilities" which VM only normally offer in cases of bereavement,

https://www.virginmedia.com/help/cancel-virgin-media

Postal details are included on this page.

[alanfinlayson]

You don't know what you're talking about

[japitts]

You're welcome to your opinion, but the T&Cs speak for themselves - Here they are 

Pay attention to section N, there is no reference to "post on a forum"