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Cancel from abroad

We had to leave the UK quickly due to Covid 19. I wasn't able to reach customer support on the phone before we had to leave, so I haven't been able to cancel our landline and broadband for our now empty house. How can I do this now that we are permanently back in the US?

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Re: Cancel from abroad

If anyone from Virgin is actually checking this message board, can you please tell me how to cancel and stop being billed monthly for a service I can no longer use? Our family has moved to the US--we are no longer in the UK and cannot get through to Virgin to cancel our damn broadband service. I understand no one is in your call centres, but it is not fair to simply not allow people to cancel their contracts. HELP!!!

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