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Cancel engineer appointment

Joining in

I am trying to cancel appointment as I have to take a friend to the eye hospital and she can't drive. It's last minute I know but I'm going round in circles and being directed from one place to another. It says I can't do it online. I've tried the chat but it wants to go via WhatsApp which i agree to then it just ends.

From other posts this is a repeat problem experienced by others.

I'm constantly frustrated and disappointed with Virgin Media's website, Can't wait for my contract to end as their service is really poor.


Forum Team
Forum Team

Hi NJ1234,

Thank you for reaching ut to us in our community and welcome, sorry to hear you will be unavailable for your technician appointment due to having to take your friend to the hospital, I hope they are OK, I will be more than happy to help you cancel or reschedule the appointment, I will send you an invite into a private chat, once received please click on the envelope to accept.



Forum Team
Forum Team

Hi @NJ1234 

Thanks for joining me on PM and allowing me to sort this for you 🙂

Please do pop back to the community if you ever need further assistance.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill