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Nunny2861
Joining in

There must be another way to cancel contract , been on the phone all day , it's ridiculous 

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi Nunny2861 

You could  try the online cancellation route where you can either cancel or negotiate a new deal with them.

https://www.virginmedia.com/help/cancel-virgin-media 

If you want to try phoning again then call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours - phone calls take priority.

You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to 

Virgin Media Sunderland SR43 4AA

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Cardiffman282
Super solver

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...

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