Not sure if this is in the right section, but after the way VM treat people, who cares ?
I have been trying to cance my broadband as the upcoming price hike is not worth the service level i get. We have been having the net cut off for anything from an hour up to a full day, but VM always deny any line issues or problems.
I cannot cancel as the number provided by VM to do this ( 0345 454 1111 ) does not work.
I have rang this number at least six times and all that happens is the call seeming to connect then it cuts ofrf without even ringing once.
I have messaged VM and had a reply saying they will get back to me within 28 days ! USELESS !!!
I have sent a text message and had the same reply, 28 days ! USELESS !!!
How am i supposed to be able to cancel when none of the avenues provided to do so work ?
I will NOT be held to ransom by VM, i will cancel the direct debit if i need to do so and then VM will be chasing me,i may not answer their call tho, see how they like it !
So anyone know how to cancel when you cannot get hold of ANYONE at VM ?
There isn't even an address i can find to write to VM, i was pointed to the page it's supposed to be on but guess what, no address listed.
VM treats it's customers with contempt and a total disregard as long as they get their money they do not care !
1. In addition to your rights to cancel during the cooling off period, either you or we may end this agreement at any time (including during or at the end of any minimum period) by giving the other 30 days’ notice. You can provide notice and end this agreement under this provision by:
1. dialling 0345 454 1111 from any phone (for information on how much this call will cost from a Virgin Media home phone visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary); or
2. writing to Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;
Use a recorded or registered postal delivery service which will provide proof of receipt.
Don't just cancel your payment as doing so may affect your credit rating for 6 years!
It's What I Do. I Drink and I Remember Things.
Only mark a post as helpful if your issue has been resolved.
VM provide contact details using the phone, they do not work and as the post takes ages, and it takes VM even longer to reply i figured cancelling my direct debit is the way to go.
I have done it with other companies ion the past with no detremental effects to my credit rating.
All VM have to do is pick up the phone and speak. They are THE WORST company i have ever had the misfortune to be associated with. I want the cancellation done asap as my new service starts on the 1st Feb and i do not intend paying my new provider and VM when i wont be using VM.
Cheers Smurf1, the numbers were not working for ages and then had me on hold for 30+ minutes to speak to a human, who then dragged out the conversation, giving me flannel to keep me. I have my disconnect date now though and it feels great. Like 20+ years of being in an abusive relationship over 😉