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Cancel broadband order - no QuickStart news after 1 week

Hello,

I've just moved in my new house, I made an online M100 Fibre Broadband order last Monday - yes, bad timing. I received a welcome email telling me about my QuickStart pack, then nothing, neither any contract nor any call or email about my order status.

As I understand these are special times, I need internet because I'm home working, so I would like to cancel my order to see with VM competitors if one of them can provide me internet. 0800 0527588 is never answering.

Can anyone help me with that please?

Thanks,

Aymeric

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Re: Cancel broadband order - no QuickStart news after 1 week

Customer service: 0345 454 1111


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Cancel broadband order - no QuickStart news after 1 week

Thanks for posting aymeric and welcome to our community

I would like to look into this further for you.  To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of the screen.

Regards


Lee_R

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Re: Cancel broadband order - no QuickStart news after 1 week

Thanks Lee, I just answered your message.

I called 0345 454 1111, waited for 40mn, then the operator just hung up on me. Not very cool...

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