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turkleton
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Cancel and then move house with gap in between?

Hey all!

I'm out of contract but moving out of my place at the end of this month so looking to cancel my current broadband/tv package with Virgin.

I'm not moving into my new place until next month so don't want to keep paying - I'd rather sign up again when I know the date from which I'll need it. Also I can now get a broadband only deal as a new customer which will suit my needs better but can't upgrade to that from my current account so doesn't make any sense to move my account over to the new place...

Will that be possible using same name/email or will they not allow me to? Has anyone else been in this position?

TIA for your help!

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Christy_D
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Re: Cancel and then move house with gap in between?

Hi there

This should be possible. 

I'll pop you a private message to take some details and further assist you

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Gareth_L
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Re: Cancel and then move house with gap in between?

Hello turkleton

If you are disconnecting one account paying balance is clear

You can set up a new account at a new address no problem at all

Your name can be the same

The only thing we cant do is transfer a Virgin Media Email address over 

Gareth_L

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Re: Cancel and then move house with gap in between?

you will need to cancel for 90 days to be classed as a new customer. VM may or may not let you take out a new customer deal.

if both accounts are in the same name and you sign up within 90 days a move and transfer of the email addresses should be possible.
turkleton
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Re: Cancel and then move house with gap in between?

Thank you - that's very helpful!
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turkleton
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Re: Cancel and then move house with gap in between?

Thank you for that information - very good to know!
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