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Daniel12791
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Cancel & close NOW (important)

Want to close contract & account

ending early & Understand fees

m500 broadband customer 

- can’t be bothered running around in circles trying to contact anyone anymore to do so. Cancelled payments and missed first month of many until debt collectors or virgin media contact me to discuss this. 

thank you. 

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crany
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Re: Cancel & close NOW (important)

You have to phone in or post to them ending your contract then they will send you a bill for any fees or unpaid stuff but if you wait you may get a vist or call froma  debt service that will prob have more fees for you to pay for letting it get to that point. Or they will just continue to mark your credit file until you settle

Shafreya
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Alessandro Volta
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Re: Cancel & close NOW (important)

Easiest way is to just post a recorded letter and be done with it. Save the impact to credit score etc and all the pulava.

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Daniel12791
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Re: Cancel & close NOW (important)

Do you have the details? Anywhere in particular? Thanks

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Shafreya
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Alessandro Volta
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Re: Cancel & close NOW (important)

It’s in the terms and conditions if you google virgin media broadband terms  and conditions / “the legal stuff”, it’s under the cancelling options. Not at home myself so don’t have it to hand.

 

Post it by recorded delivery, your 30 day notice period to cancel would start the day they sign they have it, even if you don’t hear from them for a week or two to confirm it, little staff and lots of paperwork to get through (I understand you want to cancel immediate either way).

 

You’ll get send a final bill once the disconnection period is up, that will outlay at early termination fees and stuff you owe them or they owe you. Billing etc all continue as normal while in the disconnection period but if you have already cancelled DD they won’t be taking any more in that period anyway so not to worry.

 

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Richw1982
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Re: Cancel & close NOW (important)

You can write to them to as per the terms and conditions. If writing send it by registered post.

 

Virgin Media Sales Operation Support,

Diamond Plaza,

Daleside Road,

Nottingham,

Nottinghamshire,

NG2 3GG

 

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

Shafreya
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Alessandro Volta
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Re: Cancel & close NOW (important)


@Richw1982 wrote:

You can write to them to as per the terms and conditions. If writing send it by registered post.

 

Virgin Media Sales Operation Support,

Diamond Plaza,

Daleside Road,

Nottingham,

Nottinghamshire,

NG2 3GG

 

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end


That’s the one.

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