I'm just after some clarification on my current situation. Current services with Virgin are broadband and phone. I am within the last 30 days of my contract with Virgin (ends 1/3/21) and have started a switch to a different ISP (switch date is 26/2/21). I am retaining the phone number so that is also being switched to the new ISP. I only realised last night that because the new ISP is on the openreach network I have to cancel Virgin seperately. So I called 150 earlier and was told that because I already have a terminiation date (I think this was the term used) for the phone line, I have to now wait until the 27th (day after switch) before calling back and canceling any remaining services (broadband). Is this correct? I've assumed because the broadband is on a seprate network from the phone line that it could be canceled seperately, but I could be completely wrong.
a few things re this. 1) your phone line MUST be active for a number port to happen and can't have a cancelation request on it 2) if you are on a package removing the Internet from the package will start a new minimum term contract.
So my guess would be you would need to give your notice to cancel the BB after the number port as happened