I want to cancel or change my contract but am unable to get this done as nobody responds!
Having tried the last couple of days to cancel a service, you have 3 options.
!) use the text back service - number is 07533 051809
2) call 150 from virgin phone line and choose "thinking of leaving"
3) use web chat on website.
I tried all 3 today and options 1 and 2 yesterday.
eventually got through on the phone today about 4 pm within about 20 mins, having been in the queue for the text service for 6hrs.
The whole system is a bit hit and miss, probably due to demand, so I would recommend putting the phone on speaker and dialling in as at least then you can do other things.
I hope this helps