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Cancel Virgin Media

I want to cancel or change my contract but am unable to get this done as nobody responds!

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Re: Cancel Virgin Media

Having tried the last couple of days to cancel a service, you have 3 options.

!)  use the text back service - number is 07533 051809

2) call 150 from virgin phone line and choose "thinking of leaving"

3) use web chat on website.

I tried all 3 today and options 1 and 2 yesterday.

eventually got through on the phone today about 4 pm within about 20 mins, having been in the queue for the text service for 6hrs.

The whole system is a bit hit and miss, probably due to demand, so I would recommend putting the phone on speaker and dialling in as at least then you can do other things.

I hope this helps

Regards

Mark

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